DOMAINE DU LIMIER PRIVACY STATEMENT
Effective May 2018
Domaine du Limier (“We”) commit ourselves to protecting and respecting your privacy when visiting our website.
This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our web site: www.domainedulimier.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data. Please read the following information to understand our practices with regards to your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
• Any information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, posting material, requesting further services or subscribing to any service offered by us on the site. We might also request further information and if you should report a problem with our site.
• We may keep a record of any correspondence if you should contact us.
• Details of the resources you access and of your visits to our site
• Details of transactions you may carry out through our site and of the completion of your orders.
The types of personal data that we collect include:
Your first name, last name, date and place of birth, email address, phone number and home address;
Credit card details (type of card, credit card number, name on card, expiration date and security code);
Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
DATA WE COLLECT AUTOMATICALLY
When using our website, we also collect information automatically using cookies, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed.
What is a cookie?
We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:
Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. These analytic cookies may collect personal information.
How long do our cookies stay active?
The cookies we use have varying lifespans, depending the purpose for which the cookie is used. You can erase all cookies from your browser any time you want.
You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.
We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and administer your online reservation.
B. Customer service: We use your personal data to provide customer service.
C. Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
D. Marketing activities: We may use your data for marketing activities, as permitted by law. If we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we will include an unsubscribe link that you can use if you do not want us to send messages in the future.
E. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:
a. We may need to respond to and handle requests you have made.
b. If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.
F. Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third-parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services and to enhance the user experience.
G. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
H. Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
In view of purposes A and B we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.
In view of purposes C-H, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.
In respect of purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
Where needed under applicable law, we will obtain your consent prior to processing your personal data for direct marketing purposes. If needed in accordance with applicable law, we will ask your consent. You can withdraw your consent any time by contacting us at the address at the end of this Privacy Statement.
If you wish to object to the processing set out under C-F and no opt-out mechanism is available to you directly (for instance in your account settings), to the extent applicable, please contact email@example.com .
WHERE WE STORE YOUR PERSONAL DATA
Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA). This data may also be processed by staff that operates outside the EEA working for us or one of our suppliers. In submitting your personal data, you agree to such a transfer and the storing and processing of this data.
is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
• To the prospective buyer or seller of any business or assets in the event that we sell or buy.
THIRD PARTY WEBSITES
From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.
ACCESS TO INFORMATION
In accordance with the General Data Protection Regulation (EU 2016/679), you can exercise the right to access any information we hold about you.